Privacy Policy

Last updated: September 27, 2026

At Florecer Skills, our mission is to support adults with disabilities in living fulfilling and independent lives. We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how Florecer Skills collects, uses, discloses, retains, and protects personal information when you visit our website, www.florecerskills.com, contact us, request information, or use our services. It also explains certain privacy rights available to California residents and how you may exercise those rights.

If you have questions about this Privacy Policy or our privacy practices, please contact us at info@florecerskills.com or (510) 379-5732.

1. Information We Collect

Depending on how you interact with Florecer Skills, we may collect the following categories of information:

1.1 Identifiers and Contact Information

We may collect information such as your name, mailing address, email address, telephone number, and other contact information when you contact us, complete a form, request information, or use our services.

1.2 Health, Disability, and Support Information

Because we provide services to adults with disabilities, we may collect information concerning disabilities, health conditions, support needs, care preferences, and other information necessary to provide or coordinate services.

We treat information of this nature with appropriate care and use it only as permitted by applicable law and for legitimate business or service-related purposes.

1.3 Internet and Website Usage Information

When you visit our website, we may automatically collect certain information about your interaction with the website. This may include your IP address, browser type, device information, pages viewed, referring pages, approximate location information, and information about how you use and interact with our website.

We may use cookies and similar technologies for essential website functions, analytics, and other purposes described in our Cookie Policy.

1.4 Financial and Transaction Information

If you make payments for our services, we or our payment service providers may collect information necessary to process the transaction. Payment information may be processed by third-party payment providers in accordance with their own privacy policies and security practices.

1.5 Information You Provide to Us

We may also collect information that you voluntarily provide when you communicate with us by telephone, email, through our website forms, or through other interactions with Florecer Skills.

2. How We Use Your Information

We may use personal information for the following purposes:

2.1 To Provide and Coordinate Services

We use information necessary to provide, coordinate, and manage the services you request or receive from Florecer Skills, including developing service plans, arranging appointments, communicating about services, and addressing support needs.

2.2 To Communicate With You

We may use your contact information to respond to inquiries, provide information you request, communicate about appointments and services, and provide service-related updates.

Where you separately consent to receive SMS messages, we may use your mobile phone number for the SMS communications described in Section 8 of this Privacy Policy.

2.3 To Operate and Improve Our Website and Services

We may use information about website usage and interactions to maintain, troubleshoot, analyze, and improve our website, services, and user experience.

2.4 To Process Payments

We may use information necessary to process payments and maintain appropriate financial and transaction records.

2.5 To Protect Our Website, Services, and Users

We may use information to help maintain the security and integrity of our website, systems, services, and users, and to detect or prevent fraud, abuse, unauthorized access, or other harmful activity.

2.6 To Comply With Legal Obligations

We may collect, use, retain, or disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful governmental requests.

3. Legal Bases and Purposes for Processing Personal Information

Depending on the circumstances and applicable law, Florecer Skills may process personal information based on:

Consent: When you voluntarily provide consent for a particular use of your information.
Contractual or Service-Related Necessity: When processing is necessary to provide services or fulfill an agreement with you.
Legal Obligations: When processing is necessary to comply with applicable laws or legal requirements.
Legitimate Business Purposes: When permitted by applicable law, such as maintaining website security, preventing fraud, managing operations, and improving our services.

Where processing is based on consent, you may withdraw your consent where permitted by law. Withdrawal of consent does not affect processing that occurred before the withdrawal.

4. How We Share or Disclose Your Information

We may disclose personal information when reasonably necessary to provide our services, operate our business, comply with the law, or protect our rights.

4.1 Service Providers

We may disclose information to service providers and contractors that perform services on our behalf, such as technology providers, website providers, payment processors, communications providers, administrative service providers, or other vendors necessary to operate our business.

These providers are expected to handle personal information in accordance with applicable contractual and legal requirements.

4.2 Professional or Service-Related Providers

When appropriate and permitted by law, we may disclose information to individuals or organizations involved in providing, coordinating, or supporting services requested or received by a client.

4.3 Legal and Government Authorities

We may disclose information when required or permitted by applicable law, including in response to subpoenas, court orders, legal processes, or lawful requests from governmental or law enforcement authorities.

4.4 Business Transactions

If Florecer Skills is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

4.5 SMS Consent Information

We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. SMS consent is used solely for the communications for which the individual provided consent.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The length of time information is retained depends on the type of information and the purpose for which it was collected. Certain information may be retained for longer periods when required or permitted by applicable law.

6. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act (CCPA), as amended, applies to your personal information and our business, you may have certain privacy rights.

These may include:

6.1 Right to Know

You may request information about the categories of personal information we collect, the purposes for which we use it, the categories of sources from which it is collected, and the categories of third parties to whom it is disclosed.

Subject to applicable law, you may also request access to specific pieces of personal information we maintain about you.

6.2 Right to Delete

You may request that we delete personal information we have collected from you, subject to exceptions permitted or required by law.

6.3 Right to Correct

You may request that we correct inaccurate personal information that we maintain about you, subject to applicable legal requirements and exceptions.

6.4 Right to Opt Out of Sale or Sharing

You may have the right to opt out of the sale or sharing of your personal information as those terms are defined under California law.

Florecer Skills does not sell personal information for monetary consideration.

6.5 Right to Limit Use and Disclosure of Sensitive Personal Information

California law may provide you with the right to limit certain uses and disclosures of sensitive personal information. This right applies in circumstances defined by applicable law.

6.6 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising privacy rights provided by applicable law.

6.7 How to Exercise Your California Privacy Rights

To submit a privacy request, please contact us:

Email: info@florecerskills.com
Phone: (510) 379-5732

When permitted by law, we may need to verify your identity before completing certain requests. We will use information provided for verification only as reasonably necessary to process your request.

We will respond to verified requests within the time periods required by applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

8. Communication Preferences and SMS Messaging

Florecer Skills respects your communication preferences.

SMS Communication Consent

If you choose to receive SMS text messages from Florecer Skills, your mobile phone number and SMS consent will be used for service-related communications, including responses to inquiries, appointment reminders, service updates, and other information related to the services you request or receive.

Message and data rates may apply. Messaging frequency may vary.

You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@florecerskills.com or (510) 379-5732.

Your consent to receive SMS messages is voluntary and is not a condition of purchasing or receiving services from Florecer Skills.

Your mobile phone number and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. SMS consent will not be sold or transferred for third-party marketing purposes.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, understand website usage, improve website performance, and support other website features.

The types of cookies and similar technologies used on our website may vary over time.

For more information about the cookies and similar technologies used by our website and the choices available to you, please review our Cookie Policy.

10. Children’s Privacy

Our services are intended primarily for adults. We do not knowingly seek to collect personal information from children under 13 through our website.

If we become aware that we have knowingly collected personal information from a child under 13 without the required authorization, we will take reasonable steps to delete the information as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Last updated date at the top of this Privacy Policy. Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Florecer Skills
3200 Lone Tree Way, Ste. 102
Antioch, CA 94509